This client operates as a global supplier of managed internet and cloud access services, and in 2014 had taken on a major investment in order to accelerate growth.

One aspect of this investment was an audit of the company network, which consisted of multiple and varied points of presence distributed over more than 20 global sites. During the course of the audit it was discovered that a significant amount of non-authorised equipment was being utilised, and the investors insisted that the presence of this equipment needed to be addressed.

The technical solution which we presented in response to this challenge was based on an understanding that the network itself was a strategic asset. Once the network was viewed through this prism it became only sensible to ensure that it is always maintained with equipment which is authorised and under warranty.

Taking that imperative at face value we worked to create and implement a blended solution incorporating new and Cisco Refresh items which delivered the return on investment the client was looking for.

In addition to this we created a ‘config-as-a-service’ model which facilitated faster and lighter touch delivery of equipment to the premises of end users.

Making full use of the Cisco Refresh programme we were able to supply the client with a full technical solution which included software licensing. The many benefits of Cisco Refresh include the fact that the equipment being supplied as part of a fully authorised remanufactured equipment programme, which means that every item has been checked for quality and functionality

We established a dialogue with the client in order to explain the many risks of buying from the grey market, and to underline the fact that we were able to provide best value for the equipment needed in a risk-free, authorised and vendor-supported manner.

The config-as-a-service model which we established continues to shorten time to revenue, reduce the amount of shipping and speed up the process of switching new services on.